The number and type of windows

A window count is a useful starting point, but it does not describe the whole job. A home with a few large picture windows presents a different layout from one with smaller windows throughout several rooms. Tell the team about unusually large glass, divided windows, and windows above a porch or another obstruction.

Ask how the windows in your home will be counted in the quote. An approximate count and clear photos are enough to begin the conversation; the team can clarify the units being priced. Valley’s published pricing basis for commercial glass is per pane, so a storefront request should be identified as commercial rather than treated as a residential window count.

Which surfaces you want cleaned

An exterior-only request and a request for both sides of the glass describe different work. Specify exterior window cleaning, interior window cleaning, or both. If you only want certain rooms or sides of the house addressed, identify them.

Screens, tracks, sills, and frames should be named separately in the conversation. Confirm what your particular estimate covers instead of assuming they are included or carry an additional charge. Our interior-versus-exterior guide explains those scope questions in more detail.

The condition and care requirements

Describe heavy buildup, persistent spots, or residue you want assessed. A photo and a brief history help distinguish the request from routine glass cleaning. Do not assume every visible mark can be removed, or that an assessment automatically means a particular treatment or additional fee.

Also mention known window film, coatings, or manufacturer instructions. Marvin’s glass-care guidance, for example, calls for identifying exposed coatings and taking special care with coated glass. This supports sharing product details before the work is agreed; it does not establish a universal surcharge for coated windows.

Access and the property address

Give the actual Lakeland or surrounding-area address, not just the city name. Valley considers travel distance, and the address also helps the team understand where the request is located.

Describe upper-level windows, tight side yards, gates, landscaping near the glass, and interior furniture that may affect access. These are details for the team to assess, not instructions to climb or clear difficult areas yourself. A similar window count does not guarantee the same quote when the access conditions differ. Ask what preparation is needed before moving anything substantial.

Valley’s $50 first-job fee

The $50 fee applies to every first-time customer on their first job with Valley. It is a first-job fee, not a fee for requesting an estimate. Estimates are free.

Ask for the complete quoted total so you can see the cleaning scope and first-job fee together before agreeing to the work. Valley also advertises a 10% military and senior discount; if applicable, tell the team and ask how it is reflected in your total. Do not calculate a discount against the fee without confirming that detail.

What to confirm in your estimate

  • The windows or panes counted and the areas they cover.
  • Whether the inside, outside, or both are included.
  • The agreed treatment of screens, tracks, sills, and any specific marks.
  • Any access or property details that need assessment.
  • The complete total, including the first-job fee and any applicable discount.

For the information to gather before contacting the team, use our estimate preparation guide. Then request a free estimate for your property. The team reviews the request and discusses the work and pricing before arranging the appointment.